Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don`t worry if you don`t see your submission at first, it won`t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!

I’ve recently started a new program called Hot Tub University All-Stars which is a list of dealers that we have reviewed and approved to take care of you. We have vetted these dealers and I have visited their dealership, seen their service and made damn sure they are selling the right products and doing the right things!

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Peg
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Peg

Hi Chris
I live in Cincinnati Ohio. I am interested in a hot tub with strong jets for therapy for my neck and back,and hip issues. I also want it to be energy efficient. You seem to like the master series. Where can I purchase a hot tub to fulfill my requirements?

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Michael
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Michael

Hi, I am rather handy and have been nursing my Emerald Spa along for over 21 years. Last winter the GFI started tripping and the tub froze. Too many fitting broke. I could fix it, but would still have to find the electrical issue, plus the top controller panels are cracked. I could spend $1k or $2k fixing it, but in the end it would be a 21 yr old spa. I found a dealer that will be getting rid of some Strong Spas that had cabinet fitting issues (one had a motor issue and it was replaced). They are… Read more »

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Sara Maddock
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Sara Maddock

Lifesaver site! We are in Ann Arbor, Michigan and coming around to the realization that while a pool may not be in the cards for us for various reasons, we’d love to bury a swim spa in the backyard. What is your opinion of digging a hole to “pop in” something like a Master Trainer 12’ or similar? And if that idea fails, what’s the biggest hot tub and again – your opinion on which can be made ground level? Thank you! Dealer referral welcomed too.

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Tyler
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Tyler

Hi Chris, I have made many large purchases in my life and none have compared to shopping for a hot tub. So many conflicting opinions that just confuse the buyer, I wish I had a hot tub to relax and de stress after the shopping experience. I really appreciate all of your posts as this has cleared up some misinformation that I have heard over the past 3 days. I live in the London, Ontario Canada area and I have looked at everything that is available and when it comes to hot tubs that are completely spray foam insulated, I… Read more »

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Narva
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Narva

Hi Chris, Hoping you can help. Trying to buy a 7ft x 7ft tub. Main purpose is hydrotherapy- my husband is a professional athlete and I have a bad lower back so massage is key. Also we are both tall- he is 6’5 and I’m 6’0. Trying not to spend more than $7000. We live I San Diego. Hoping to get your opinion on LA spas and Cal spas. Was going to buy a hot springs but after your reviews have decided to avoid Watkins. Dealer with the most brands we can find is Spa Max in corona (about an… Read more »

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Chad
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Chad

Hi Chris, Appreciate your website and expertise. Looking to get into the hot tub market but looking at a starter tub like the Marquis Broadway. Can’t afford the signature series right now so can I add insulation to the Broadway to improve its heat efficiency? I have a reputable dealer close by. I live in Spokane, Wa. Staying away from the Costco, and Artic models in my area. Thanks for the advice.

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Bonnie
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Bonnie

Chris, we are looking at the Twin Palms model by Bahama Spas, which I understand is Dynasty? I know how you feel about Dynasty, but Bahama is offering the same warranty as the brands you recommend (20 shell, 7 surface, 5 component, 5 plumbing). We really like the “bumper-to-bumper”, can you comment? We are also looking at a South Seas model (which is Artesian according to the brochure) or a Garden Spa. Both have less jets and are more expensive then the Bahama though. Thanks so much!

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Colleen
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Colleen

What do you think of Dimension 1 spas?

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ALLAN
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ALLAN

Hello

thank you for all the info you have provided, i was wondering what is your take on coast spas in edmonton there are no master dealers and i kind of like the look of the coast spa with the 24 inch waterfall, i can not find any reviews that you have wrote on them. please let me know what you think?

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GARY
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GARY

Hey chris….im buying a marquis hollywood elite hot tub. just want to know what you think about them. and if paying 7,300 for it sound about right.. thank you for your help.

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Paula
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Paula

Hi Chris, Due to injury, I was looking at getting a hot tub, I was reading your great help articles, I was looking to see what you thought of the Baytub? It’s only myself that will be using it, but it’s still going to cost $6000 for the 4 person tub, any thoughts on their quality before I look into it too seriously? Any guidance fully appreciated. Thankyou!

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Dail
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Dail

Chris, Love what you are doing. I need to replace a HT. I had an artesian, worked well for 10 years and I had storm damage. I am looking for a good 4-6 person tub. We like hot water to soak, and a deep tub. We like one lounge area. Are artesian still a good HT and if so what model? Also, what about Marquis? We live in Knoxville TN and trust who you would recommend. Is there another brand we should consider? Thanks for doing this! We are willing to spend in 7500-10k range. Dail

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Laurie
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Laurie

Hello Chris, I stupidly purchased (read threw away) good money on a Celebrity Bi Mini Mermaid hot tub about seven years ago. The pump seal and housing are leaking. We’ve been told that the motor and the pump have to be replaced at the cost of $1000.00. Two questions and a third based on your answers. 1. Does the motor have to be replaced as well 2. is it worth spending more money to fix it, or should we just buy a new one and then 3. we can’t find a Master spa dealer in Ottawa, Canada so we can… Read more »

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Sky
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Sky

Hey Joe. I previously retract that I bought the hybrid .. I got the Leep series copper cover with manufacture package with added clear tech UVC. The purchase price is 12,400. With delivery, instillation, and the steal cover and steps . Also what are your thoughts of mineraluxe brominating tablets . Is this a good tub? I still have 48 hours to cancel . We live in Seattle WA and this is our first run purchase . I’m super nervous since it was so expensive! Thanks for your help

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Sky
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Sky

Hi Joe, I was wondering about Beachcoomber tubs specially the Copper cove hybrid 3. We purchased this at the fair on a whim, and I’m not sure if we made the right decision . We have 48 hours to cancel so your advice is well needed.

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Joe
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Joe

Chris Looking for your thoughts on the best 5-6 man round hot tub. Thanks…Joe

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Colleen
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Colleen

Is there any such thing as a good quality hot tub in the #3000.00 range, or am I nuts to even think that.

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Sylvia
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Sylvia

Hi Chris. I am from Washington DC and looking for the best hot tub dealer in my local area. I am looking for a 4-6 person hot tub that can be used all year round in our ever changing weather. The hot tub will most likely be in an enclosed area built into a deck. Affordable is best but I am will to spend money for the right tub for the region I live in. Thank you in advance your help.

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Ernesto
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Ernesto

Hi Chris. Buying my first tub. I want a 5-6 seater and want to spend around 5,000-7,500k..my zip is 87114….I’ve looked at the hot springs relay, cal spa escape series-Pacifica 735L, and an American whirlpool 171…any suggestion? Thank you

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Christy
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Christy

Hi Chris,
Thank you for sharing your wealth of knowledge! We are buying our first hot tub and have narrowed down our choice to the master twilight 8.2, or master LSX 800. Which is your preference? Are they about the same in price? And can you recommend a dealer in Dallas/ft worth?
Thanks
Christy

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Colleen
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Colleen

Hello, I have been looking at the smaller triangular spas. I narrowed it down to three. A Nordic a Sundance and an Artesian.
Today I eliminated the Nordic because the seating is too tight.

Do you have any opinion on Sundance Versus artesian?

Thank you, Colleen

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James
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James

Hi Chris, I’m starting up a new spa and going to use Spa Marvel. With a new tub, do you recommend using the cleanser? Or do you feel it isn’t necessary with a new tub? And my wife doesn’t want a floater for a chlorine dispenser. Any ideas or can the tablet be put in with the filter sleeve?

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Lance
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Lance

Hello Chris, I just wanted to say that you’re doing amazing stuff. Thank you. I recently switched to Aquafinesse but i don’t think it’s working as it should. My spa is starting to get a bit cloudy with bubbles forming with high jets. The PH is also quite high 8.2. Should i shock it — can that be done with Aquafinesse? Should i be using any other chemicals with Aquafinesse? thanks for your help

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John
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John

Hi again Chris. Well last week I place my order for a Master Spa TS 8.2! Now I have to wait 8 weeks for it to be made & shipped. I did not order the Mast3rPur UV system. It was approx $500. I see the UV light needs to be replaced every 18 months. Not sure how big of a deal that is. Do you recommend I try to update my order & add it on? Thanks, you are the best! John

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Melinda
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Melinda

Hi Chris! I live in Orlando (yes, our winter is perfect for hot tubs :-)) and I have found a dealer that has Marquis. I only need a small tub and prefer a lounge in it, so I am thinking Spirit, Nashville or Nashville Elite. The only problem is that this dealer doesn’t have these models available to look at or to sit in and I didn’t see any tub at all being used for test soaks. I noticed that the Nashville doesn’t have full foam, but it uses Vap-R-Lock instead. I would love your opinion.

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Kevin
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Kevin

Hi Chris – we’re out in the Gulf Islands, BC and seem to have very limited options in terms of brands and dealers. Vancouver Island basically has Beachcomber, Arctic, Coast and Bullfrog dealers – and potentially Sundance if we go down to Victoria. Any recommendations for dealers / brands out here? Basically looking for a good, smaller tub with a lounger for 4-5 people max. Thanks.

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John
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John

Hi Chris, I have a few questions. We are looking at our first tub and would like therapeutic benefit. We live in Denver Colorado area and have it narrowed down to the Artesian Island Spa Nevis 45DB and the Marquis Vector 84L. Do you have a strong opinion one way or the other with these? The Artesian Dealer also has a South Seas Spa that was “configured for an event we had. can give you a deal on it because it is a one-off configuration”. Thoughts on that statement and South Seas in general. I know they are Artesian, does… Read more »

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Christa
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Christa

Hi, we’re from upstate NY, and are looking for a swimming hot tub that can work in the midst of our rather SEVERE winters (with lake-effect snow due to our proximity to Lake Ontario) that is hand-rolled (as you advise), uses high-quality, replaceable parts/equipment, has a thick strong go-anywhere base that doesn’t require a concrete pad, uses pressure-treated wood for the inner frame, doesn’t spray the insulation onto the pumps, etcétera, themselves (causing over-heating), and is easy to maintain. We’re new to the hot tub world and only know what we’ve seen in videos and reviews. We don’t know our… Read more »

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Roger
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Roger

Looking for best hot tub and dealer in 29928 zip code area please

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Chris
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Chris

Hey Chris! Want to thank you so much for the work you do! Your site is very informative. I have two questions for you. First of all, wondering what your thoughts were on the Master Spa Legend Series? There is a used legend tub nearby that I am considering. Secondly, I live in North Battleford, Saskatchewan (we have an amazing Beachcomber dealer here but nothing else….Saskatoon has a few dealers including Coast). I read in your comments below that you will be reviewing coast soon. Just wondering what your thoughts were on Coast vs Beachcomber.

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Bill
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Bill

Hi Chris I live in Wantagh NY (11793) and I am shopping for a hot tub. I have narrowed my search down to Master Spa (Clairity Balance 7), Marquis (spirit) and Dynasty (Hawaiian Breeze 740L). Do you have an opinion on which offers the best overall value (Reliability etc) and the dealer you would recommend. We have fairly cold winter so insulation is a big consideration. Thanks in advance for sharing your thoughts.
Bill

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Janet
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Janet

Chris, what do you know about “Softub”?

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Adam
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Adam

Hi Chris,
We are looking at a 2 yr old sundance hamilton for 3k like new. How does this unit do regarding the “5 things to look for”
do you reccommend moving forward?
Thanks
Adam

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Michael
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Michael

Hey Chris.. Watched many of your videos and I have spend a lot of time visiting local dealers and some not so local.. I have narrowed my selection down to Jacuzzi, Arctic, Maax and Master. I know where you preferences are… That said my Master Dealer is over a 2 hour drive from my house. Where Maax is 5 minutes and Arctic and Jacuzzi are about 30 minutes away. Although the dealer has promised the world as far as still being able to service my needs I have some serious reservations. Just curious as to your thoughts on this… For… Read more »

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Rick
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Rick

Hello Chris. Thanks for all the great info, your site rocks! I’m in Toronto and trying to decide between the Bullfrog R7 and the Be Well O765….I think. So confused on what’s what. Read your review on Bullfrog and now wondering if Be Well might be a better option. Canadian brand out of Quebec, not sure if you’ve run into them before. Seem solid plus the brand is protected from tariffs and exchange! But maybe they don’t pass the sniff test from you either. Thoughts? Note, was also looking at the Hydropool 695 and the Marquis Promise but same apprehension… Read more »

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Paul
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Paul

Hi Chris, i am from Winnipeg, Manitoba, Canada. I purchased a Coast Spa around 2002 and it’s been a great tub for us, we use it year round. We purchased it after visiting the Home show so I could compare all the different dealers and went with LCL Spas and they have been great to deal with, a little far from my location, but great. I am contacting you because i am need to replace my Hot Tub cover (#3) and am having trouble cutting through all the BS. I am guessing the the manufactures want this to be a… Read more »

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JoAnn
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JoAnn

Hi Chris, We are in Northeast Ohio and looking for a new tub, replacing an 11+ year old Jacuzzi J-480 tub we got for free 4 years ago that has now reached the point of no return with major repair costs. This past weekend we priced out 3 tubs Artesian Rio, PDC Denali and Nordic (can’t remember the model but similiar base components as the PDC). We are leaning towards the PDC tub not only for its features but also the vendor – a small local dealer vs large chain. I know you recommend the Artesian brand overall, but can… Read more »

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Robert LaMare
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Robert LaMare

Hi Chris, My wife and I have learned a lot from your site and videos. We are retired and use our hot tub in Philadelphia, Pa. for relaxation and mild therapy. We have an 11 year old Sundance tub inside our three-season patio. Touch wood, the only problem we’ve encountered is that the tub will start up and shut down at the beginning of the season. After internet searches, I found a tip about heating up the capacitors with a blow dryer and for three years this has worked well. It starts up and runs all season. Prior to the… Read more »

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Mike
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Mike

Chris I have watch alot of your videos on Hot Tubs. You have alot of great info. I live in Ajax Ontario Canada which is just outside Toronto. Im looking for a good Hot tub and dealer around me. Could you please recommend someone to me in my area . I have the dealers close to me that you dont recommend like Arctic, Hydro pool, Coast and Bull Frog. Need your help and advice please and thank you. Mike

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Nick
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Nick

Can you recommend a high quality hot tub that has a very simple interior design (i.e. just flat benches with a few jets). We have had a few hot tubs and used custom hand made spas in Mexico, and realize that it is just nice to sit or lay down on a bench and we really dont use jets very often. We live in the mountains of UT so a well insulated tub would be important.

Thanks

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Janet
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Janet

I live in the Northeast Ohio area and I am looking to purchase a hot tub. The more I look the more confused and overwhelmed I am. I would like your opinion on Hot Springs and Strong Spa’s please. Looking at a Strong Spa G-2B Diamond Plus 36 Durasport and a Hot Springs Hot Spot Rythm 36. HELP please and thank you in advance!

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Chad
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Chad

Hi Chris, Thanks for the advice, it’s much appreciated. My wife and I are looking to replace a piece of crap Arctic Spa. You’re so right when you say stay away. The acrylic is blistering after 9 years and the tub can not be repaired. Literally hundreds of blisters that would need to be fixed. Arctic Spa has offered no help. Done with them! I see you’re top recommendations are Master, Artesain and Marquis. We’re so disappointed to hear we have no dealers for these brands in our city. The closest is a Marquis dealer in a city two and… Read more »

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Marcy Logan
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Marcy Logan

Hi Chris. I live in Massachusetts about to prepare for our cold winters. I put a deposit on an American Whirlpool 6 person tub 10 weeks ago and am considering backing out of deal. I am uncertain if this was a good purchase due to run a round as far as delivery (month late at this point) and dealer keeps putting me off. In our area Artic, Bullfrog and Hot Springs are my choices right now. Therapeutic is extremely important to me, I have problems from top of my spine to the bottom. Energy efficient is important as well. I… Read more »

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John trefry
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John trefry

I would like to find a reputable hot tub dealer in Jax fla. All that I have visited say they are the best. I’m looking for a 2 person tub that will be outside, on a deck, and under a roof. Can you give any guidance? I would like to find a dealer that will stand behind their brand, and something that is well made. Thanks for your time. Your ite is very informative.

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Tom
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Tom

Hey Chris what’s your opinion on Coast Spas? Jacuzzi?
Have you rated any all-stars in the Saskatoon, Sk. Area?

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Darcy
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Darcy

Would love to know if there is a Chris-approved “All Stars” dealer that you’d recommend in the San Francisco Bay area? East Bay options are preferable for us. Thanks so much.

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Chris
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Chris

Do you have an opinion on Barefoot Spas? Did not find them in the trail.

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Jon
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Jon

Hello Chris. Nice information on your website. I am looking at the Master brand and came across a used Legacy Whirlpool model that is manufactured by Master. According to the seller it is a one year old Intrepid model. Can you confirm that this is manufactured the same way as other Master models? She indicated that there is three years remaining on the warranty. Are these warranties transferable?

Thanks!

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kathy
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kathy

good morning Chris… We were looking at the Bullfrog spas yesterday and they seem to be very energy efficient .. do you have any thoughts on this hot tub?
thanks Kathy

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Colleen
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Colleen

Hi There, I am a first time hot tub buyer and am overwhelmed. I feel like there is some price fixing going on. Every dealer tells me they are the best. Hod do I make this decision?

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