Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

ย I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don`t worry if you don`t see your submission at first, it won`t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!

I’ve recently started a new program called Hot Tub University All-Stars which is a list of dealers that we have reviewed and approved to take care of you. We have vetted these dealers and I have visited their dealership, seen their service and made damn sure they are selling the right products and doing the right things!

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Rob
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Rob

Hi Chris, Great site and extremely helpful separating the facts from fiction. I live north of Toronto and recently purchased a Twilight 8.25 from Griff. I went with the Ecopur, using Spa Marvel and a Floater with chlorine pucks. Couple of questions for you as I’ve just taken delivery and started it up: Spa Marvel directions for start up sate to add 1/3 bottle now, and 2 tablespoons of Chlor-Aid, then add 1/3 bottle in 30 days and the remaining 1/3 in 60 days. I read somewhere you state to add FULL bottle on start up? Also after each use… Read more »

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Jerry
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Jerry

Chris I live in Pittsburgh looking to spend around 6 grand for hot tub please let me know your best choice do not want to go over 7grand .Looking for 4seater ,thanks

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Rick
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Rick

Hi Chris,
Awesome videos! I have a 19 year old Catalina I am replacing, was looking at coast, hot springs and master spa. I am leaning toward the master spa after watching your videos love the larger jets for hydro therapy. I have read reviews about air lock on master spa have you heard of this? Is the master spa legend series any better than the twilight series? Coast had a nice option with the checkers/card table in their tub. What is your take on these three brands and who is the dealer university near me for these brands?

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Mark
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Mark

Hi Chris,

I live in the Chicago area and on your reporting I bought a LSX800 Master tub my old one was 13 years old and started to give me some problems. Looking forward to many years of enjoyment with this Tub.

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Nancy
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Nancy

Hi Chris, My husband and I are retired living in Tucson, AZ. We are considering the Artesian South Sea model 533 DL for hydrotherapy spa massage of neck, lower back and feet for our old bodies. Is there another model we should consider? Does this tub have good deep massage capability? Is there a local hot tub business you recommend?
Thank you for your expertise!

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Kaili
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Kaili

Hi Chris, Thanks for all the great information here! We are in Guelph and looking to purchase our first hot tub for our family of 5. Looking for something reliable and that won’t cost us an arm and a leg in maintenance and repairs. Thing we’ve narrowed it down to South Seas 748L or the Clarity Precision 7. Any thoughts on which is a better buy? Thank you!

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Sharon and Scott
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Sharon and Scott

Hi Chris, We went with your suggestion of the Master Twilight Series and we love it. Fits in our area perfectly. Thank you for you help. I have another question for you. What kind of filter cleaner would you use? I have been researching and there are so many out there. Thanks

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Jodi
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Jodi

Hi Chris we are looking to purchase a new tub ours is 25 years old. Looking to down size to a 2-3 person tub. We saw a Hawaiian Breeze 536L liked the amount of jets and configuration of it. Since seeing it we have been trying to do more research on tubs we live in Lapeer Michigsn and it will be going inside a sunroom in our house. Any recommendations you can make will be appreciated.

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Denise
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Denise

Hi Chris. I tested both Master and Marquis tubs and was not satisfied with the jet power nor the ease of use. The explanation I got from 1 dealer was that the showroom tub is 2 years old??!! Any thoughts about that and where I should go from there?

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Odin
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Odin

Hi Chris, wish I could have found your video before my purchase but I am a bit late ! Can’t thank you enough for sharing your knowledge and passion with other peoples ! I am looking for some DIY isolation advice for a swim spa received last week. I live in Quebec, Canada and I purchased a Swimlife Swimspa 14×8 feet size from a large local retailer and price was at 19k$ + local tax. The shell is build by Hydropool (purchased by Jacuzzi last year) with some shell foam on it (2″) and have reinforced steel frame (8 legs)… Read more »

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Greg
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Greg

Hi Chris,

Great site! I’ve learned a lot.

We are moving to Sudbury, Ontario and would like to have a hot tub just outside our basement walkout. There’s a deck above it off the main floor, if that matters. We aren’t looking for anything fancy, just something decent for 3-4 adults that is dependable and efficient. I’m hoping you can give some advice on which brand/model to look for and a good dealer in the area.

Thanks.

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Shaun
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Shaun

Chris,

Who do you recommend I talk to in the Lincoln, Nebraska area concerning a tub? I’m gonna go with your rec of either a Master Spa, Artesian or Marquis. Thanks in advance.

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Glenn Pratt
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Glenn Pratt

Hi Chris
I live in Alberta Canada and looking at a coast spa element curve model. Had a coast spa new in 1999 for 11 yrs until we moved. Really like the filtration.
What’s your take on coast spas?

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Ted
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Ted

Hey Chris,

Is there any value at buying a hot tub at an event like this in my area: http://www.spapoolandbbqshow.com/#dates I actually went to the website of the local Master Spas dealer in my area and the above link showed up. I don’t mind buying last year’s model or even a floor model so long as it’s warrantied, but I’d have no way to assess the actual condition of a spa.

Thanks,
Ted

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Rick
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Rick

Hi Chris- We have spent the last month looking at various hot tubs. Narrowed it down to 3. Artisan South Seas, Viking Legend 2 and Nordic Jubilee SE. We reside in North Central Ohio. Going with your professional opinion Thanks

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Mike
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Mike

Chris- Iโ€™m in San Jose,CA looking for a great 3-5 person hydrotherapy spa. We like the twilight Master Spas but no dealers in my area (they are only sold at an Expo (this weekend)). What would you recommend? Thanks!

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Chris Chamberlain
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Chris Chamberlain

considering the Masterspa LSX 700 and wondering what your thoughts are? We have researched a bit and cannot find any comparable model that does both neck and sciatica jets as well as the 700 does…

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Mark
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Mark

Chris,

I’m in Northern New Jersey and would like to find a dealer for a Master Spa. If there isn’t one close by, I would greatly appreciate a suggestion for an Artesian Spa dealer.

Also, what is your favorite model from both of these companies? Price isn’t too big of an issue, I’d just like one that is a good value, has room for 5-6+ people and great hydrotherapy / soaking.

Thanks so much for the help!

Mark

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James
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James

Hi, looking for an opinion on a Covana Hot tub cover. I live in Ontario Canada and am looking for shade in the summer and wind/rain/snow protection while using the tub in the winter.

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Stephanie
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Stephanie

Hi Chris, At your recommendation, we purchased a Master Spa we have had it for about a week. The dealer recommended the Frog Ease chemical system ( Here: https://www.frogproducts.com/product/atease_floating_system ) which is supposed to be about 75% enzyme and so, less Chlorine. I am sensitive to Chlorine and can definitely still smell it although it is not overwhelming. I was wondering if I should switch to Spa Marvel. If I do switch, what kind of sanitizer should be used? I understand it is not completely safe to use Spa Marvel alone. Than you Stephanie

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Becky
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Becky

Hi Chris, Iโ€™m looking to purchase a hot tub. Iโ€™m in the Orlando Florida area and looked at hot spring. Can you help me find the best dealer around with a good therapeutic hot tub. I saw your video on Marquis. Do you suggest any in particular for Florida weather? Looking for 5 or 6 people probably with a lounger….. thx

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Stella
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Stella

Want to buy a 4 person tub/ six seats in Tn. Just started looking, but found one we like….. Tropic Seas Spas…. Rio Model. Sales price $6499, including cover, steps, chemicals for 4 months, great warranty. Local dealer, salesman/manager was extremely knowledgeable and answered any questions we had… Any more advice you could offer for a first time buyer that wants to buy properly? Thanks in advance.

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Denise
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Denise

Hi. Iโ€™m looking to buy my 1st tub and live in Bucks Count, PA. Can you recommend a dealer and tub line?

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patrick
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patrick

Chris, Educate me On Saratoga Spas, as I haven’t seen any info on them here. I am looking for maximum power, maximum high flow jets for maximum full body (especially lower extremity) therapy and like most, want something that is going to last! I live in Columbus OH and am going to wet test some in Cincinatti today. Seems like all the dealers around here don’t have wet spas. Closest Marquis dealer is 2 hrs away in Parkersburg WVa and they have no wet tubs currenty and Marquis is on a 12 week turn around. The closest Master Dealer is… Read more »

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Nan
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Nan

Hi Chris , We are considering purchasing a Hot Springs Vanguard spa. Wanted to know your thought on this.

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Cheryl & Dave
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Cheryl & Dave

We are leaning toward purchasing a Roto spa as our first hot tub. Been scouring the internet and trying to make a selection. It can be confusing!! We are leaning towards a 110V with possibility in the future to hook up to 220V. We have been searching the internet and looking at Lifesmart LS350 DX or Plust: Free Flow spa Azure or Excursion, and today my husband spoke with a Tuff spa dealer about unit TT650, considerably more but has a 2HP motor. We are located near Winston-Salem, NC. Would you recommend any other brands we should be exploring? We… Read more »

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Sandra Buckberger
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Sandra Buckberger

Hi Chris,

We live on the prairies in Canada and want a good hot tub for winter use. Looking at the Master Spa – Clarity – Precision model. How does that stack up for reliability and efficiency? Thank you for all the knowledge and learning you provide on this site.

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Rob
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Rob

Iโ€™m in the market for my second hot tub purchase. Hydrotherapy and relaxation are a priority. I live west of Charlotte NC near the SC line, and would like a dealer that can service and repair their tubs. My last tub lasted 15 years and became a problem to get service and or repairs.

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Ruth
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Ruth

Chris, thank you for doing the ground work for us and your recommendations. I was considering on purchasing a Caldera Utopian Tahitian tub or Sundance Altamar. But now after watching all of your Youtube videos I am more inclined in getting a Master Spa TS7.2. Do you know if there are any dealers near Seattle WA?

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DUSTIN
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DUSTIN

I saw someone asked you about a swim spa recommendation and I also wanted to hear the answer. We have tried Tidal Fit, Hydropool, ATV Kona from Marquie, Power Maxx/American whirlpool 14โ€™, PM Force from Master Spa, h2x 12โ€™ (used) and thermospa. The best current was the hydropool, then the atv kona, then the power Maxx. The MP Force had a twisting motion to the current but it was powerful. The hydropool was powerful and adjustable which was nice. The atv kona had good power but lacked good adjustability. We are still trying to find a h2x 15 to try… Read more »

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DUSTIN
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DUSTIN

My message says waiting moderation, does that mean it has not been looked at yet or did I do something wrong?

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Jimh
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Jimh

Hi Chris, I live in Santa Fe, New Mexico and my wife and I would like a hot tub for under $4000, if possible. What do you think of the Dr Wellness X-3 tub? I like the size (73″ x 73″ base) and the price. There is a guy named R.E. Hudson who sells them out of his house in Edgewood, NM, an hour away, for $3750, delivered, with a cover, no steps, no lift, no chemicals. He also offers service. He says they have standard components, GE, Balboa, etc. Thanks, Jim

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Jeff
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Jeff

Hi Chris;

I have been looking to purchase a high end 8’x8′ hot tub. Located 30 mins north of Newmarket, On.

I have been to Bullfrog in Burlington, Arctic Spa in Vaughan, Maxx and Jacuzzi in Aurora, Beachcomber in Newmarket, to Master in Mississauga.

Leaning towards the 8.3 Twilight.
Your thoughts please.

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Andrew
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Andrew

I took delivery of a TS8.25 a month ago and I love it. Takes a while to figure the jetting. Very happy.

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Kevin Liang
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Kevin Liang

Looking for a hot tub dealer in the Toronto area. Where should we go and what brand should we go for for 10-14k CAD?

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Joseph
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Joseph

Chris, thanks for educating me and other first time buyers. I have spent multiple hours reading, watching and learning. I want to do it right the first time and appreciate your help. Looking for a dealer in the Philadelphia area, suggestions?

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Doug
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Doug

Chris, I’m the kind of guy who gets analysis paralysis. I’m trying to decide between a Sundance Peyton 680 and a Cal Spa Pacifica 751L. The price is nearly identical. I was able to wet & dry test the Cal, but only dry test the Sundance & the lounger felt cramped to me (I’m just over 6′ tall). The dealer tells me it will feel differently when there’s water in the tub. I actually feel better about the Sundance dealer & his many years of experience, but the Cal felt great and had more jets. Any thoughts about those 2… Read more »

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Sheila Schwartz
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Sheila Schwartz

Hi Chris, I feel like I could have gotten my medical degree in all the hours I’ve put into researching dealers and brands for hot tubs and swim spas. But I feel more confused, overwhelmed and uncertain now then when I started. So I have 3 children 7,10,12 and detest the cold winter season. I have fibromyalgia that seriously flares up on me in the cold weather crippling my back, neck, glutes etc. I wanted a swim spa originally for therapeutic reasons and so that I could enjoy fun times with my kids instead of being miserable and in pain… Read more »

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Tonyosis
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Tonyosis

Hello Chris. Great website you have here!
So, it doesn’t look like you like to make any recommendations for folks asking you what tub would be best for lower budgets. I may be wrong, but I thought I might give it a go.
Looking for the best of the evils for a $5000-6000 budget, no more. Size-wise, like to seat 4-5 persons. 220v preferrably.
Appreciate any thoughts in terms of man’f companies.

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Christina
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Christina

Love your mind! Its bubbling with information. You are a T-1000
I want to purchase hotsprings limelight flash 8500$ total with tax. Bad move? Therputic enough? Or was thinking Jacuzzi 345 or Marqui Promise. In WV and want to stay around 8500$ range. Any suggestions on dealers or models would be awesome! Thank you!

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Kent
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Kent

Chris, Thank you for all the information – very helpful in our search for a quality hot tub. We have tentatively decided on an Artesian Isla Margarita with the following options: Dynabrite lights, pillow waterfall, tranquility waterfall. They have thrown in for free: deluxe cover, covermate, steps, delivery, chemical startup kit, frog inline system, Crystal Pro-Pure ozone. Total price is $11,600 + tax, which brings the total to $12,500. I like the hot tub, but I don’t know if it’s a reasonable price. You must get asked this question a lot – how do I know if I’m overpaying? The… Read more »

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Kevin
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Kevin

Looking to buy a replacement for a hot springs Sovereign (purchased in1995) looking at artesian748l($7599) or Nordic encoreLS($6919) It is 5 feet from Lake Champlain in Burlington Vermont and gets hammered by wind in from south,west and North all winter. Insulation is a concern, cover and lift a concern. Solid pump, heating components are a must. Are these good alternatives and who is the better dealers to consider.

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Cliff
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Cliff

Hi Chris. Your information is amazingly insightful. I live an 1hr north of Toronto, what do you know about Equinox Hot tubs. The use balboa for the electronic, hand rolled shell but the insulation and frame seem to be a warning to me… maybe I’m misunderstanding something. Your review/help would be appreciated. I am looking to have my 1st hot tub and will be operating all year long. Thanks

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Bob
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Bob

Chris, we live in Northern California, about 25 miles south of San Francisco in a town called San Mateo. After reading your site and viewing your videos we had narrowed our choice to a Marquis Signature series spa. After your recent posts however, it looks like we need to step back and re-evaluate our positiion. The challenge for us is there doesnโ€™t seem to be a Master Spa or Artisian Spa dealer anywhere near us. If you can prove my previous statement wrong that would be great! If not, what would you say are other brads we should consider? I… Read more »

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Katherine
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Katherine

What do you think about the Divine hot tubs in Costco’s online store?

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Katherine
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Katherine

We are in the market for a new hot tub and the information on your website has been super helpful. Thank you so much. Where would you suggest I go in the Portland Oregon area to buy?

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Jesse
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Jesse

Hi Chris, thank you for your hard work and amazing resources you provide. Any insight into Backyard Masters on Long Island, NY? We met with someone there that we really liked, but their reviews are pretty rough when it comes to post-sale service. We’re looking at Artesian options there. They seem to be the only Artesian dealer on Long Island.

EDIT: it looks like Master Spas can be found at Suntek in Farmingdale, NY, which is also close by. Any insight into them?

Thanks so much!

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Mike
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Mike

Hello, very informative website!
My fiancรฉ and I are looking for a swim spa for the two of us to use primarily for swimming / exercise purposes but a few therapy seats would also be nice.
Would you possibly have any recommendations on tubs for that purpose and also a dealer near Crescent City California (95531)?
Thanks

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Sue
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Sue

Hi Chris, we are in the market for a hot tub and were leaning towards Marquis but saw your recent comments about Artesian – looking for dealer in the Bellevue/Seattle area – any suggestions? And what size would you recommend for what will usually be just 2 tall people but might include 1-2 more people? Thanks!

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Evan Pachal
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Evan Pachal

What is your opinion on floating thermal spa blankets? Do they really work and if so, is there a brand you would recommend?

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Steve
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Steve

Chris, Iโ€™m new to the hot tub world, looking to purchase my first one very soon. Can you recommend a dealer or brand/model. Iโ€™ve been talking to a sales rep at NE spa and hot tub (he recommends a Sundance Edison) they are located in Natick ma.. Please advise..
Thank you,
Steve
P.S. donโ€™t hesitate to call my cell if you think it will help.

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Chelsea
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Chelsea

Any opinion on Dimension One spas?

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