Buyers Assistance

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If you are shopping around for a hot tub and don’t know what to ask for or where to look I can help you out.
I’ll put you in touch with the best dealer and Hot Tub options in your area.

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137 Comments on "Buyers Assistance"

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Dan
Guest
Chris- Your site and posts are invaluable! One question I had was on the cost of running a hot tub. I am looking at a Master’s Twilight series, which is supposed to have great insulation, which I need as I live in the US Northeast. Also to note,I live in Long Island NY which has the highest cost of electric in the continental US @ .32 per kw hour. I realize there are many factors that go into energy consumption (how hot you set the tub, temp outside the tub, how long / often you use it, how big it… Read more »
Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Jason
Guest
Hello Chris, Thank you for your informative site and videos. Hot tub marketing is very confusing and misleading. We entered the market for a hot tub on a Saturday and inked a deal the next Sunday, at a Hot Tub Expo no less, based on the strength of your videos. While I was extremely hesitant to go to an Expo, I figured that if anything else I could learn what NOT to buy. Turns out the expo was put on by Master Spas and was manufacturer direct (I live about 2hrs from Fort Wayne). I had not even seen your… Read more »
Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Sam
Guest
Hi Chris, My parents are first time buyers in Ann Arbor, MI. Do you know of any reputable dealers in the area? They are currently looking at either the Sundance Kingston or Hot Springs Pulse. After watching a number of your videos I will also urge them to consider the Master brand. I am hoping you could provide your thoughts on the the two tubs they are considering as well as suggest any comparable/better tubs in their price range (10-13k). Upon wet testing both I did notice quite a bit of skin irritation in the Kingston as opposed to almost… Read more »
Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
paula
Guest
Hi Chris, we are first time hot tub buyers in Jamesville, NY 13078. There are a very limited number of dealers in our area and based on our price range we have the following options to choose from: Jacuzzi 280, Caldera Vancanzo Vanto, or the Bahama Spa Ocean Breeze which is manufactured by Dynasty. After watching your video on the dynasty spa we are very hesitant to go that route. With our limited budget and available options locally – would you be able to advise on which you think would be our best bet of the three? Please feel free… Read more »
Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Nick
Guest

Hi Scott, really appreciate the info, I learned a lot! I will be looking to buy a new hot tub in about 2 months. I live in southern Wisconsin, just west of Milwaukee. Any recommendations for dealers / spas in this area? I’m interested in something with a capacity of probably 6+. I suffer from some chronic neck pain so a good therapeutic tub would be good. Cheers!

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Lori Anne McNulty
Guest

I feel like I am more and more confused as i try to look for a hot tub. Want to invest money in a good hot tub but at the same time not over spend and get the wrong thing. Currently looking at Beachcomber 540 or the Bullfrog R7. Thoughts and suggestions….or any better recommendations?

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
Lynn Dunlap
Guest
I’m in Central Florida near Tampa. I just watched a bunch of your videos. I’m looking for a hot tub with the therapeutic jets for massaging sore muscles. I like the type that includes a lounger. At first, I was looking for a larger one (6 person) but after seeing the price of the brands I’ve shopped so far (Bullfrog and Master Spa) I might consider a 2-3 person instead. It’s just my husband and I. I’m a little worried if I went with Master Spa because they are not local. I just happened to see them at an expo… Read more »
Number of Seats
3
Terms
I have Read and Accept the HTU Terms and Disclaimers
Kathy
Guest
Hi. Saw your table on quality issues with Watkins and Jacuzzi but I think that is all we have to pick from in this area, Tampa Florida. Competition for portable tubs is not high because so many are built into pools. Our only other option is Spa Manufacturers and I’d go without before buying from them. We have limited space so have to go small. Also I know the circ pump isn’t seen as a necessity but because of the location for the tub, we’d rather have the quiet always on circ pump than hear the motor kick on at… Read more »
Number of Seats
3
Terms
I have Read and Accept the HTU Terms and Disclaimers
Dan
Guest

Hi Chris! Great videos. What are your thoughts on Aspen Spas? Haven’t every heard you mention them. Also, why are spas never priced in stores? It’s like a game trying to figure out if you’re getting a good deal.

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Wendy
Guest

Hi Chris,
We went to a local dealer (really liked them) and they sell Artesian brand spa’s. We are leaning towards the South Seas 748L. Seems to check all the boxes you mention; made in USA, full foam fill, stainless steel jets, lines are glued and clamped, self supporting shell. Can you give me your thoughts on this one and if you know anything about the dealer, Haven Spa Pool Hearth? Thanks

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Justin Morrow
Guest

Hi, We are first time Hot Tub buyers and we live in the Salt Lake City Area here in Utah. With Hot Summers and Cold Winters, we are looking for a reputable place to purchase a Tub that can handle our harsh climates and is built well. Any tips would be great!!

Thanks in advance for your input with the Aquafinesse products. Very informative and we will definitely be using them. We have a couple kiddos with Eczyma and Chlorine sensitivities. Thanks Brother!!

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Wendy
Guest
Hi Chris, I am so glad I came across this site and have been reading and watching videos. I know you feel strongly about mass merchants but I wanted to ask about the Aquaterra Spas Fairfax 80-jet, 6 or 7-person Spa from Costco. It looks like it has many of the features you have mentioned to look for such as the full insulation. We were about to buy a spa with the shell insulation where they said it was better because it wouldn’t create mold or invite pests like the foam insulated spa’s. Glad I found your info before we… Read more »
Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Scott
Guest

Hi, We are first time hot tub buyers living near Madison, WI. We would be installing the hot tub outside. So far we have looked at Marquis and Viking. We are not looking for all the bells and whistles. One that will last, require minimal maintenance, hold in the heat. Thoughts?

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Admin
Hi Scott, I would pick Marquis over Viking any day of the week, Viking has been around a long time but they are pretty small. They don’t work on a big enough scale to build things as well and cost effective as Master or Marquis. Viking does have good parts but the shell on most is plastic instead of hand rolled fibreglass and they don’t clamp pipes or use the best insulation options. They probably look pretty similar in the store and in the pitches but you will notice the different long term. Marquis is probably the more expensive option… Read more »
Alex
Guest

Hi Chris,

I’ve read through most of your articles and watched the videos.

1. I see you recommend the Master Spas, in particular, the TS 8.2. I can’t find any dealers in my area (Santa Cruz, SF Bay Area). Do you know any dealers or reps I can work with in my area?

2. Also, sounds like Marquis and Artesian are on your short list.

Have you worked with either of these guys? I’m looking for someone reliable that can service a unit if I run into issues.

Thanks,

Alex

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
Johnny
Guest
Chris, you’re knowledge and enthusiasm for hottubs is unmatched. I just got my Bullfrog A8 delivered here in Dallas yesterday and after getting the alkalinity and ph right, they shocked it with SpaGuard oxidizer and then added Aquafinesse. They said- just do this once a week and that’s it- nothing else to do. I contacted my dealer and he confirmed no intra-week chlorine or bromine protocol and testing was needed as “the shock is your sanitizer”. Will my once a week shock and Aquafinesse be sufficient? Or should I do something like a spa frog at very low bromine dose… Read more »
Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Jen
Guest

Hi, I’m from Saskatchewan Canada and it looks like our master spa dealer is no longer in business. We are purchasing a swim spa and have a few in mind but after looking at your recommendations I am a little confused. We are looking at a dual temperature. The ones we have available that fit that are the Artesian TidalFit 21 ft, Dynasty spa & Coast 19’. I personally am aiming towards the Artesian or Coast. Your thoughts please?

Number of Seats
Swim Spa
Terms
I have Read and Accept the HTU Terms and Disclaimers
Clayton
Guest

Hi Chris, I’m looking for your recommended dealer for the Master Spas Twilight Series TS 8.3 Model in Seattle/Tacoma, WA area. Thank you very much for your help and the great site!

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
John
Guest

Hi
My wife has a medical condition in which her skin is extremely sensitive to chemicals
We converted our Florida pool to Saltwater and she was fine
So I’ve been trying to reproduce this in a new spa purchase here in Kingston ON
Each dealer has a different and often opposing view on chemicals saltwater ozone etc
What do you suggest
Plus I’d like to buy a Masterspa is Oakville my closest

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
jack
Guest

Hey I can’t seem to find a master spa dealer near me in Reno, NV. Any runner up spas you would recommend?

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Admin
Hey Jack, There are actually Hot Tub Expos that run in your area a few times a year and they sell Master Spas, you also have a local independent service company that can help you out if you have any issues in the future making it a safe way to buy. I’ll put you in touch. If you aren’t willing to travel or wait, the best bet where you live would be to go for a Marquis, there is a dealer right in Sparks and they are built very similarly to Master, both use some of the same high quality… Read more »
Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Louise
Guest

I am in the Rockville, Maryland area and I have a Cal Spa, which has served me well for the last 13 years. Looking to replace my old spa, I need some suggestions for make and model and local dealer. Thank you in advance for all of your help.

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Nancy
Guest

Read your reviews. Cannot find a Masters Spa Dealer in Utah? Can you please let me know if there is one we are zip code
84660, Utah County
Looking at the Bullfrog X6L as they are located in Utah
Not interested in the Jet Pack style
Thank you

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Jim
Guest

How do I know if I am getting a good price on a Master Spa? Is there a time of the year that is best to purchase a Master hot tubs? I live in the Phoenix area.

Number of Seats
3
Terms
I have Read and Accept the HTU Terms and Disclaimers
Breck
Guest

Chris…first thanks for your videos…before watching them I had no clue how to evaluate hot tubs. Looking for a Master dealer in the Greenville SC area. Can you advise?

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
Larry
Guest

Wow, what an education I’m getting. THANK YOU. The research I’ve done on buying a hot tub has me overwhelmed. I’m looking to get one for my wife’s 50th. She is looking for relaxation, I’m in need of therapeutic. 4-5 person, we live in Rhode Island, and like to keep it under 7K. Possible to get something good locally under that price? Do you have any recommendations?

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
David
Guest

Any recommendation for a reputable dealer in Pittsburgh, PA? Appreciate your advice and website.

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
Eddie
Guest

Hi Chris I hope all is well, I’m certainly glad I stumbled up on your YouTube I almost bought a Hot Springs Tub lol. But I’m in the market for a master spa and I’m wanting it primarily for therapy I was recommended the healthy living (HL8) but I know you recommend the twilight thoughts?

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Amy
Guest

Hi Chris—We are having more trouble than we thought we would with getting concrete poured. So what’s your opinion on a spa pad (from our master dealer-would get delivered with the tub, $600) vs concrete base vs diy paver base. I gotta do this right. Thank you!!!!!!!!!!!!!

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Walt Johnson
Guest

Looking for a hot tub in the Houston, TX or Cleveland, TX areas. Talked with a lot of dealers but trying to filter through the sales bull. Sunbelt is a local manufacturer in Houston that I here a lot of mixed reviews about. DO you know anything about them? Or have any other local recommendations?

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
Kristi
Guest

Hi we are looking at hot tubs and a friend of a friend of ours sells Viking and lazy boy spas… what are your thoughts on those? We live on Long Island… if you know any good dealers around me?

Thanks!
-Kristi

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
shaun nagel
Guest

Hi Chris,
What are your thoughts on the hot spot brand specifically the rythm? we are looking for a tub b/w 8-10k. We have looked at many different brands but seem like the best ones we have found are coast spas and now this hot spot rythm which is a hot spring brand. Not sure what else is out in vancouver that is in this price range that will be decent.

Thanks
Shaun

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Marshall
Guest

Fantastic site. Any recommendations for the Houston, Texas market.

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Jim
Guest

I have been looking to replace an older spa that took a turn for the worse this winter. I am comparing a Vita Spa Joli and a Sundance Montclair. They are both 4 person spas and look like reasonable models. What are your thoughts

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
David
Guest

I have been looking at the Master Spa twilight series that you keep recommending. On the website they also have the legend series tubs. I don’t see much talk on this series. Any information on the lsx 900. Is there much difference between a twilight series and legend series?

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Eric
Guest

Mr. Chris, Thanks for all you do!! Bought the Tub you said you have can’t go wrong that way!! Sir could you let me know what chemicals and I think you said you use a UV That you use. Thank you for your great advise and your time. Also your advise to look into repair related issues on tubs is right on can’t fake that. Bless all in your home.

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Daniel
Guest

Hi Chris.
Love the the Way you debunk so much of the Hot tub mysteries!!!
Im on Long Island. Any recommendations for a good Spa dealer. The dealer i purchased my Coast spa from ten years ago is no longer there.
Thx

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Ray
Guest

Hi, I was wondering if you could give me some advice on a decent Hot Tub for 5 0r 6 people? It will be under my Patio and used all year. Thanks

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Editor
I would be more than happy to help recommend some great quality tubs for you, my first choice would be Master Spa TS series the 8.2 might be something your looking for, they are Roomy and comfortable, this spa has been recognized as a Best Buy by Consumers Digest for its winning combination of seating versatility and jet power or even the 7.2 twilight series would be another one to look at. From being in the industry for over 30 years the Twilight series is one of my favourite lines that Master carries. I have been searching your area and… Read more »
Jim
Guest

I live in the Phoenix AZ area. Unfortunately there are no Master Spa dealers in the state. I want a high end spa for 3 to 6 people. What brands do you recommend in the Phoenix area?

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Editor
I don’t blame you for wanting a high-end quality hot tub, I have been searching in the Phoenix AZ area and I actually have a master spa dealer that I personally know and highly recommend. They carry all the lines that I approve of, especially the Twilight series. If you really want some mad therapy massage go look at the Twilights from Master, The TS series performance wise is by far the winner, it has a dozen of the high flow jets and all the rest are the mid flow and there are none of the cheap low flow jets.… Read more »
Chandra
Guest

We are looking for a hot tub to be added to our pool deck. We are looking for the most compact tubs that will work for 5-6 people max. Bench seats (that may offer greater seating flexibility) are perfectly OK if that is the right way to go.

Number of Seats
6
Terms
I have Read and Accept the HTU Terms and Disclaimers
Laura
Guest

Hi, we live in Saskatchewan, Canada. You seem to love the masters brand but I don’t know if we can get that here. What brands do you recommend? Would love the help cuz all the internet info is making my head spin.

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Editor

Hey Laura, I’ve been searching your area and there is nothing out there that I would recommend, we have had a lot of action out there. We do have a lot of quality independents out there let me see what I can do for you.

Karen gorski
Guest

Hello Chris, I’m trying to decide what brand hot tub … and what type is best for my wants- Portable? Or another style? Should i invest more up front for longer lasting or spend less and possibly have less longevity? Are there good warranties available?
What dealer or showroom might be close by that sells equipment you recommend. I’m in Bryan tx.

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
Tammy
Guest

Hi Chris-
We have been watching your videos and wouldn’t like some advice on Hydropool purchases.
We saw what it said about the filtration system, but it appears that hydropool has changed to a self-cleaning option.
What are your thoughts on it?
We have narrowed it down to Master Spa twilight and the hydropool 695.
We are leaning strongly to the hydropool but see that you LOVE your twilight.
Any advice or thoughts would be appreciated.
Note that we are in southwestern Ontario
Shane and Tammy

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Sara
Guest
Hi Chris! Thanks for the all of the advice. I have settled on a Master Spa. Do you have an opinion on the 7 foot vs 8 foot tub? Also, I have decided to move my tub location out from under my covered deck due to clearance issues and just not wanting to feel closed in. I am going to now prepare a spot right off the deck. I have a concrete guy coming to give me a bid on a concrete patio. Is this the best option? What size and thickness should it be? What’s the best way to… Read more »
Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Butch
Guest

Hi,

I’m a first time hot tub purchaser. So I’m receiving a lot of info that I’m not familiar with. The tub will be mainly for my wife and I, water therapy is high on our reasons for a hot tub, we are runners and my wife has fibromyalgia which is painful, also for relaxation. So any recommendations would be appropriated.

Thanks

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
Andi
Guest
Hi Chris. I’m in Whittier, CA. I took delivery of a Master Spa Legacy 524 that was custom built with a 120v plug last Sunday and I still can’t use it. First, I had to remove side panels to even access the plug. Then, the plug wasn’t connected to the motor. They said it’s because in Canada, they can’t deliver with it hooked up because of a fire hazard so they don’t hook up any of them. So my daughter did it. Then I filled it with water that was 70 degrees. All of the books said it should warm… Read more »
Number of Seats
3
Terms
I have Read and Accept the HTU Terms and Disclaimers
Andi
Guest
Update: So when the temp of the hot tub didn’t warm up past 90 after a week, I called a Master Spa service person in my area – really nice guys at Klear Water Spa and Pool service. Turns out that despite my “custom order” for a 110v at the spa show sale, the whole thing was configured for 220v. Once set correctly it heated up to 104 degrees. To their credit, when I contacted the Master Spa corporate customer service department, they were helpful and eventually covered both the service call and repair cost though I first contacted the… Read more »
Number of Seats
3
Terms
I have Read and Accept the HTU Terms and Disclaimers
Lindsey
Guest

Looking to buy a hot tub in the Oshawa, On area. Have looked at Marquis and Artic Spa so far. Any thoughts on Marquis? And do u know of any solid dealers or brands in my area? Thx!

Number of Seats
7
Terms
I have Read and Accept the HTU Terms and Disclaimers
Wes
Guest

Hi Chris love the site. We are getting ready to purchase our first hot tub but weren’t sure what quality brands/dealers were in our area (Louisville, KY). There certainly seem to be a lot of them just not sure any are quality.

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
admin
Editor

Thanks for checking out the site, so I have been looking around in your area and it’s looking like you have quite a few no-go brands, but there is a dealer that you could go to in Cincinnati, I know that’s a bit far to travel so we have independent service guys in the area that work on the 5 brands we approve of. They do install a lot of tubs from people doing home shows, fairs, and sales down there and it might open up your choices.

Darin
Guest

Hi, looking for hot tub for my wife who has a painful joint disease. We live in Calgary, AB and have no idea what dealer to trust. Any help is appreciated. Have been recommended to Sun Spas for the Sundance models.

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
Kevin
Guest

Hi Chris,
I have been looking at Hot Tubs for two years now and have come down to a few options after reading through all your posts. Can you make a recommendation based on the below, or perhaps another alternative for Charleston, SC? I am 6’5″, any of the molded necks are a bad idea for me as they just press against my back (which saves money). Artesian says we have a local dealer, but they have been out of business for a few years now.

Coast Spas Classic or Elite (I like the 40″ height)
American Whirlpool 281
Dimension 1 Wayfarer

Thank You

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers
Damien
Guest

Just came across your website. Good thing I did it may prevent me from making a mistake. I just purchase a Nordic Jubilee Hot tub. Will be delivered in the next few weeks. It is a floor model. What do you think of the brand? The dealer also sell Shorelinespas are they maybe better then Nordic.

Number of Seats
5
Terms
I have Read and Accept the HTU Terms and Disclaimers
Melanie
Guest

I live in Syracuse, NY and I need a recommendation for a spa dealer. I am interested in a higher end spa that seats 4-6 people. Unfortunately the closest Master Spa dealer is in Indiana! Thank you in advance for any help.

Number of Seats
4
Terms
I have Read and Accept the HTU Terms and Disclaimers