Hey Brenton.
First the main location for East Coast spas, is in PA and that satellite office was by appointment only, not sure if its still up and running or not.
From the sales point I don't recommend you ever step foot in a showroom for any hot tub. The reasons are simple...
-Showrooms are not for customers to see products; they are there to allow salespeople to control the environment and maximize the chance of closing a sale, regardless of whether it's actually the best purchase for you. You're rarely going to learn anything important by looking at a spa in a showroom. All spas look great under showroom lighting. What matters is the engineering, insulation, plumbing design, component quality, and long-term reliability—none of which are obvious from simply seeing the spa, or even from having the cabinet removed.
-The pricing in a showroom is often one of the least transparent parts of the buying process. Different customers frequently receive different prices for essentially the same product, and it's difficult to know whether you're getting a genuine deal or simply responding to a sales tactic.
-Wet tests are massively overrated. On a dry sit, most spas of a similar size have very similar seating dimensions. Once the tub is filled, buoyancy changes everything, you float, shift positions, and don't sit the way you did when it was empty. More importantly, most buyers judge jet performance completely backwards. The jets that feel the most aggressive during a five-minute wet test are often the small, high-pressure, low-flow jets. They create a sharp, spicy sensation but don't move much water. The larger, high-flow therapy jets typically feel less dramatic at first, but they're the ones that move muscle mass and provide the deeper tissue therapy that actually helps with long-term muscle tension and recovery. wet tests are a closing tool nothing more.
The information you actually need to make an informed buying decision is almost impossible to find. Manufacturers don't publish meaningful details about construction methods, plumbing design, insulation systems, component sourcing, failure rates, or long-term reliability. Most salespeople don't know these details either. The reality is that a handful of companies own the majority of hot tub brands, and many tubs are built in the same factories using similar components while being marketed as completely different products. Different brands often exist to target different price points and customer demographics, not because they're fundamentally different spas. Marketing departments tell one story; the engineering reality is often very different. That's why independent research is so important—because the information that matters most is usually the information that's hardest to find.
as for service, they are pretty good, we have no issues in that area, they have delivery and service teams for that area. but the big takeaway is we can ensure you a good service level... We can get you better pricing, and put the sale through the factory it will go to the local dealer anyway with an important difference, they will know you came through us and that means they will know your covered by my buyers protection and they know that if they don't take really good care of you your gonna call me and I'm gonna call them and they do not want to have that conversation 😂🤣
ill get Bill to reach out with prices, he can also get you better deals on any of the local or national brands :-)
